Refund & Cancellation Policy

This policy applies to fees paid to SkyEdge TaxBucket India Private Limited ("TaxBucket") for our tax, registration, compliance and legal services. A payment has two parts: our professional fee, and government fees or other statutory charges that we pay to the authorities on your behalf. The two are treated differently for refunds.

If you cancel before we have started any work on your order, we refund the full amount you paid. Payment gateway or bank charges, if any were deducted from your payment, are not refunded.

Once work has started, for example documents reviewed, drafts prepared, a name or DSC applied for, we refund the professional fee after deducting a fair amount for the work already done. We will tell you the amount of the deduction and the reason for it.

• The application, form or return has already been filed or submitted to the government department.
• The service has been completed and delivered.
• The work could not be completed because the information or documents were not provided, or were found to be incorrect or not genuine.
• The application was rejected or delayed by the government authority for reasons that are not due to an error on our side.
• The request is for a change of mind after the work has been filed or delivered.

Government fees, stamp duty, taxes, challans and other statutory charges are non-refundable once we have paid them to the authority. If you cancel before they are paid, this part of your payment is refunded in full.

If we are unable to start or complete your service for a reason on our side, we refund the professional fee for that service in full, along with any government fee that has not yet been paid to the authority. If an application is rejected because of an error on our side, we correct and file it again at no extra professional fee.

• Send an email to info@taxbucket.in from your registered email address, or call us on +91 7838000475.
• Mention your name, mobile number, the service you paid for, the date and amount of payment and the reason for the request.
• We review the request and reply with the refund amount, if any.

Approved refunds are paid to the same bank account, card or UPI ID from which the payment was made, normally within 7 to 10 working days of approval. Your bank may take a few more days to show the credit.

We may update this policy from time to time. The version on this page on the date of your payment applies to that payment.